BB&T Corp. has a well-earned reputation for being deliberate when it comes to adopting technological advances.
That’s why BB&T executives’ enthusiasm for plugging artificial intelligence and robotics into its back-office, customer service and compliance operations has raised eyebrows with analysts and economists.
BB&T joins Wells Fargo & Co. and other national and super-regional banks in spending hundreds of millions of dollars to pursue what they believe will be significant future cost savings from data mining of customer patterns.